How can I remove previous versions of the Add-ins?
- Here is the workaround for removing previous versions of the Add-ins.
1. Copy the zip file to disk from the support page to your disk.
a. x64_uninstall_workaround.zip
2. Extract x64_uninstall_workaround.reg
3. Right-click the .reg file and select Merge
4. Windows 7 will raise a User Account Control prompt – answer Yes
5. Then Registry Editor will pop up a warning about adding information to the registry – click Yes again
6. Click OK to the confirmation dialog from Registry Editor
- Once that’s done there will be two dummy entries in the registry that will convince the two install programs that Outlook is there so they can be uninstalled. That’s it – there’s no need to remove the dummy registry entries because they won’t do anything.
Why doesn’t Outlook (64 bit version) calendar sync my appointments?
The add-ins are not compatible with Outlook (64 bit), only with Outlook (32 bit). If you are unsure whether you are running the 64 or 32 bit version of Outlook on your Win 64 bit system.
How can I resolve an error while installing the CRMtool Sync for Outlook?
Run the installer package again and select the Repair option, when it prompts to repair or remove, select repair. Then launch Outlook and let it sync. Then Download and Run this installer instead of your local PC. If you still have issues then please uninstall from your PC and do a clean install from the above location.
Does the email sync only work one way (outgoing) to log in history?
The sync does work in both directions. In order to post a message from your Outlook to the LeadMaster system you will need to click the “Send & Log” button. If you have done that and you still do not see it attached to the contact for that email please check the file cabinet on the home page, which is where the server puts an email if it can’t find a matching contact.
If you have any more questions, please send us an email!
LeadMaster
