F.A.Q – seeing old data in the window

I sometimes see old data in the window, other times I’m missing a submit button and sometimes it doesn’t seem to update the record when I click submit?

• Do you have more than one session (window) open with both windows logged into the LeadMaster application – either using the same logon or different logons? This will cause issues. Please be sure you have only one session open for LeadMaster.
• Security Settings can sometimes cause issues. Security should be set to ‘medium’. On a PC click on Tools / Internet Options / Security / change to medium and click apply.
• Are you using the browser’s back button to navigate? You should only use the application navigation.
• Do you have caching enabled? You should set your browser to check for the most up-to-date page every time and clear your cache.